This project enables real-time queue monitoring and contact cherry-picking in Amazon Connect, using Lambda functions, a DynamoDB table, EventBridge rule, and an API Gateway. It features automatic ...
※ us-east-1/ap-northeast-1 の両方でデプロイ可能になりました。 本パッケージ(sample-amazon-connect-starter-kit-japan)は、コンタクトセンターを運営する企業向けに開発された、Amazon Connect の導入 ...
Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...