Bon Adamson is a writer with a passion for technology and help desk experience, with a particular interest in Apple's product ecosystem. Bon has been writing for the majority of his life. He is ...

Longtime employees say Amazon’s cost-focused environment has exacerbated what some consider to be a mental health crisis among the company’s CS agents. — Fortune/Getty Images/Amazon/The New York Times ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

In his CEO days, Bezos valued truthful data, even calling customer service himself to prove a point. This focus on stable principles, he argued years ago, is key for business strategy. Wikimedia ...