仕事に、人生に効く一冊。 そんな小さなすれ違いが、チームにじわじわとモヤモヤを生み出すことがあります。 じつはそれ、「伝え方」の問題だけではないかもしれません。 私たちは日々、自分の前提や感情に基づいて（ときに不要な）意味づけをして ...

Any fool can criticize, condemn, and complain but it takes character and self-control to be understanding and forgiving. –Benjamin Franklin Over and over we see conflict arise from communication ...

We all know or work with people who can be difficult to deal with, and even talk to, and we all know or work with other people who are a joy to be around and who make the working day a little brighter ...