By J. N. Halm In the world of customer service, feedback is the breakfast of champions. Managers across industries regularly ...

Good customer service is important. Not only is it an effective way of gaining new customers, but those who are satisfied with their purchase and the customer service they have received are more ...

Every October, companies in Uganda and other parts of the world celebrate Customer Service; a time dedicated to recognise and appreciate the frontliners who make customer satisfaction possible every ...