Replace static security documents with machine-readable data to automate audits, reduce risk and modernize compliance.

State governments can adopt enterprise service management to unify services, meet workforce demands and deploy artificial intelligence.

Governments must move beyond chatbots, orchestrating end-to-end services that improve accessibility, efficiency and constituent experiences.

Governments can’t scale artificial intelligence safely without trusted data foundations, minimum viable governance and clear ...

Software upgrades require clarity and prioritization as agencies confront legacy systems, security risk and pressure to move ...

Artificial intelligence agents can help state and local agencies improve service delivery and extend resources.

Ironically, despite a lack of lived experience, AI can perform emotional intelligence with greater consistency than most ...