Leading global BPO expands its nearshore footprint as demand for high-quality, AI-enabled contact center solutions ...

SurveyMonkey’s new free tools hub showcases AI built on 25+ years of survey expertise, alongside tools for research, analysis, and validation SAN MATEO, Calif.

Figma expanded its AI-powered prototyping tool Figma Make on Feb. 20, introducing custom Model Context Protocol (MCP) connector support alongside certified connectors for Amplitude, Box, Dovetail, ...

Zoom Communications unveiled Zoom Virtual Agent 3.0 on Feb. 24, introducing an execution architecture designed to automate end-to-end customer resolution across enterprise systems. The update builds ...

In a deal estimated to be worth $15M Israeli artificial intelligence firm, AUI, acquired California-based customer service ...

Agentic Commerce Poised to Accelerate; Marketers Fear Losing Direct Relationships as Nearly Half of Surveyed Consumers Expect to Interact with Brands through AI Agents by the end of 2026 NEW ...

Global carrier strengthens digital CX strategy with omnichannel, enterprise-grade agentic AI to support passengers throughout their travel journey TORONTO--(BUSINESS WIRE)--Ada, the trusted AI-native ...

Groundbreaking AI Supervisor Engine coordinates agents built with natural language to resolve complex customer service cases, and manage human handoffs for fast and accurate resolutions ZÜRICH and SAN ...

Verint announced the combined organization resulting from its merger with Calabrio will operate under a single corporate name ...

Returning to the Wynn Las Vegas Resort this week for Medallia Experience '26 gave us invites into both how the company is ...

An expanded Reddit partnership scales brand trust and discovery, enabling teams to authentically engage with Reddit ...

Google Gemini Enterprise for Customer Experience challenges where intelligence lives in the CX stack—and who owns the decisions.