New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automationWith 43% of consumers saying chatbots fail to resolve their ...

AI is no longer seen as an add-on. It is expected as a standard in enterprise IT infrastructure, explains Dr Andreea Plesea ...

～GENIAC採択企業のVisual Bank、伝統話芸領域の音声・テキストデータで音声・言語系AI研究を支援～ Visual Bank株式会社（東京都港区、代表取締役CEO 永井真之）は、傘下の株式会社アマナイメージズを通じて展開するAI学習用データソリューション「Qlean Datase ...

Let's cut through the noise. AI in customer service isn't one thing. It's moving fast. What worked last year feels old today. Businesses that keep up will pull ahead. The rest will frustrate their ...